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The MPC Software provided with the MPC Renaissance, MPC Studio, MPC Studio Black and MPC Touch is a necessary part of the workflow for these machines, so it's important to get it unlocked and working quickly so you can get up and running. If you're running into common problems like an invalid serial number or too many activations, this guide will show you what to do.
If you are new to MPC or haven't needed to unlock the software in awhile, you have experienced this error while attempting to unlock the software:
Don't worry! Your serial number is fine and perfectly valid! MPC is secured by requiring that an MPC (Renaissance, Studio, Studio Black, or Touch) be connected to your computer before it will unlock. This means that no one can simply steal your serial number and take all of your authorizations.
For that reason, the software will not unlock if you have typed in the serial number manually.
So, in order to unlock MPC:
Please note: If using macOS Sierra with the MPC Renaissance or MPC Studio (silver), you'll want to grab the latest drivers from the product page:
For a complete walk through on installing the drivers, unlocking the software and more setup tips, make sure to check out our guide below:
You may experience this error if you're reinstalling after a harddrive crash, purchased your MPC from a friend or even just attempting to authorize on a different computer. While this may sound bad, it's very easy to get up and running again.
The MPC software comes with four (4) activations, meaning one MPC serial number can authorize the software on up to 4 different computers at the same time. But, you may be thinking: "I've only ever used one computer!" or "I just purchased this MPC and haven't yet been able to activate the software!"
If the MPC was pre-owned or even borrowed by a friend, a few activations may have been used already. Also, if you've ever needed to reinstall your operating system, replace a harddrive or any other vital component on your computer, you likely would have had to re-unlock the software without clearing the previous authorization.
But, don't worry! If you've reached the 4 activation limit, older activations can be cleared quickly and easily by our support team. Here's what you should do:
And that's it! You'll receive an email shortly confirming that the older activations have been cleared.
For even faster support, you can call your nearest support team by using the contact information on the right side of our contact page.
Some customers may have trouble filing out the form, sometimes because they're local address and contact information is slightly different than what is requested or because a field was not filled out at all. If you're having trouble with this, you may have seen one of these errors:
Not to worry! The MPC form will accept virtually any address format, as long as the required fields are filled out. In the example above, it may appear that the phone number is incorrect, but the form is actually indicating that nothing was entered into the Country field.
Please make sure that all following fields are completed before hitting Unlock Now:
Some studios and musicians like to keep their performance and studio computers offline to help improve their system performance, prevent viruses, and overall keep their work private. While MPC will require an internet connection in order to unlock, you can use your smart phone, tablet or a different computer to fulfill this step and allow your main system to remain offline.
Follow the steps below:
Enter the information you copied in step 2 above, and click Unlock My MPC.
Now that your software is unlocked, the next step is to learn how to use it! Whether you're new to MPC or just need a refresher, check out the articles below for more tutorials and how-to-guides on using the software and perfecting your technique:
Whether you are a customer or dealer, if you already own a Akai Pro product, or if you just have pre-sales questions, the experienced Akai Pro technical support team is available to help!
Visit the link below to connect with any of the following support options: online community support, phone support, email support.