AKAI Professional

MPC Touch - Display Configuration Troubleshooting Guide


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Article updated 09-05-2017

akai pro mpc touch mainThe Akai MPC Touch boasts a 7" touchscreen that allows you to have full control over your projects without ever looking away from the hardware.  The MPC Touch is recognized by your computer as an extra display, so making sure that it is set up properly is very important. This guide answers some of the most common questions and concerns about the display while configuring or using the MPC Touch.

 

Contents

 

 

If I already have a DisplayLink driver installed on my computer, can I use the MPC Touch?

We recommend uninstalling any other DisplayLink USB drivers you may have on your computer before installing the MPC Touch. DisplayLink has a great article on how best to uninstall their drivers and offer some solutions if you encounter any problems:

 

Using the MPC Touch as a desktop extender

The MPC Touch screen utilizes DisplayLink drivers to interact with your computer. You have the option of having the screen only turn on while using the MPC Software, or staying on as a desktop extender once you close the software. You’re first given this option during installation. To see a video that walks through setting up the MPC Touch Display, click here

mpc touch display options

You can also switch between the MPC Touch display modes from the MPC Software. In PREFERENCES, choose HARDWARE. Under CONTROLS you will see the options for the display.

mpc touch software display settings

 

Can I change the orientation of the MPC Touch display?

While you will be able to view the MPC Touch display in your monitor preferences, changing orientation and other settings is not supported and may cause undesirable results.

 

Display Mirroring

We recommend turning any sort of display mirroring OFF. It is advised to leave all display parameters for the MPC Touch at their default setting.

Making sure display mirroring is disabled on a PC

  1. Open your Display settings via the Control Panel or by right-clicking the desktop and choosing Screen Resolution.
  2. Select Extend desktop to this display in the Multiple Displays drop-down.

 

Making sure display mirroring is disabled on a Mac

  1. Open System Preferences
  2. Select Displays.
  3. Select Arrangement.
  4. Uncheck Mirror Displays.

 

My MPC Touch display is partially black/blank. How do I fix this?

This may happen if the operating system defaults the resolution of the Touch display too high. Make sure that the resolution for the MPC Touch is always set to 1280 x 800 for the best results.

 

Switching between the MPC Software and your desktop on the MPC Touch screen

On the MPC Touch, hold SHIFT and press ERASE to toggle between viewing the MPC Software and viewing your desktop. It’s possible for plugin GUIs or dialog windows to accidentally pop up underneath the MPC Touch interface so it’s helpful to know how to switch back and forth. This also allows for creative ways to view content while you work. 

 

Does the MPC Touch screen allow touch gestures when being used as a desktop extender?

Touch gestures are ONLY available when using the MPC Software. You cannot use the touchscreen to control any other applications displayed on your MPC Touch. 

 

My MPC Touch display is not responding to Touch, or it's controlling the mouse on a different display...

This can happen for some Windows users if the operating system incorrectly labels the touch capable display, especially in the case when multiple touch capable displays are being used. To resolve the issue, simply re-configure the Pen and Touch Display Settings:

  1. Connect your MPC Touch and power it on.
  2. Make sure the Touch is enabled as a Desktop Extender and make sure that Mirroring is disabled. Keep the MPC software closed. You should see your desktop on the MPC Touch display.
  3. Go to your Windows Control Panel and search for "Touch."
  4. Choose Tablet PC Settings.
  5. Click Setup to the right of the "Configure your pen and touch displays."
  6. Choose Touch Input...
  7. Press the Enter key until you see the instructions appear on MPC Touch Display. Touch the screen to select your MPC Touch display as the touch capable display.
  8. Press the Enter key again until the process has gone through all of your displays and finishes.

Your Touch display should now respond to Touch accurately. 

 

Where can I find further support for this and other Akai Pro products?

Whether you are a customer or dealer, if you already own an Akai Professional product, or if you just have pre-sales questions, the Akai Pro technical support team is available to help!

Visit the link below to connect with any of the following support options: online community support, phone support, email support.