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In this article, we’ve put together some suggestions on troubleshooting unexpected transposition and detuning with the EWI5000 or EWI4000S.
Both EWI4000S and EWI5000 customers occasionally contact us about unexpected detuning. The causes fall into one of the following categories:
You can tune your EWI by adjusting the SEMI and FINE knobs on the rear of the unit. Once set, these should not need to be adjusted regularly. If the knobs are bumped, re-adjust as necessary.
It’s very easy to transpose the EWI4000 or EWI5000. Transposing can be toggled on and off by pressing the TRANSPOSE button. This also means that transposition can be accidentally switched on and off. Play with your upper thumb in the roller section instead of hooked under the battery cover.
If you’re experiencing a persistent detuning or transposition that is not addressed by the above suggestions, it could be due to custom patches created using the editor software. If you are using custom patches, consider reviewing them in the software and correcting as needed.
Performing a factory reset will reset any transposition settings, uour user patches, and any changes you've made to patches using the software editor. A factory reset won't affect settings you've made (or need to make) to the analog adjustment knobs on the hardware itself.
You can perform a factory reset by performing the following.
Whether you are a customer or dealer, if you already own an Akai Pro product, or if you just have pre-sales questions, the Akai Pro technical support team is available to help!
Visit the link below to connect with any of the following support options: online community support, phone support, email support.