Akai Pro MPK Road 88 Product Recall

Product Recall - MPK Road 88

At Akai Professional, nothing is more important than you, our customers. Above all else, we strive to make your experience with our products completely satisfying and artistically fulfilling. We don’t like it when something pulls us off that course. If you have a concern or issue of any kind, please let us know so we can make it right. You can contact Akai Professional by visiting us online at www.akaipro.com/support.

It has come to our attention that on some MPK Road 88 units, the lubricant on the keybed may not perform as we intended, resulting in a reduction in keybed response. Akai Professional is making MPK Road 88 owners aware of this as a precaution.

We apologize for any inconvenience this may cause, but this is important to all of us.

Remedy

We are asking MPK Road 88 owners to take one the following actions:

A. Return your MPK Road 88 directly to the Akai Professional distributor for replacement

To make arrangements to have your MPK Road 88 replaced under this recall, please follow the link below to contact Akai Professional using the form or telephone numbers provided:

www.akaipro.com/recall

  • We’ll reserve your replacement from the new units currently being manufactured, and will contact you when it is ready to ship to you.
  • When your replacement ships, we will send you a pre-paid return shipping label, an RMA to track your request, and instructions on how to return your original unit.

B. Return your MPK Road 88 to your original place of purchase for a full refund

Have additional questions?

If you have a question or concern of any kind, please let us know so we can make it right. You can contact Akai Professional by visiting us online at www.akaipro.com/support.

Contact Information
Address Information
Product Information
Your hardware serial number can be found printed on a sticker on the rear or bottom of your product. It will begin with (21).

A receipt or proof of purchase is required to initiate a warranty claim. Simply upload an image of your sales receipt for review. This image can be a picture from a mobile phone camera, screenshot of an e-receipt, or scan of a physical receipt. File size cannot exceed 2MB.

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