AKAI Professional

Support


Featured Support Articles

macOS Mojave 10.14 and iOS 12 Support for Akai Pro Products

Search Our Knowledgebase

You can find, how-to guides, video tutorials, and answers to commonly asked questions, in our knowledgebase.

Install Any Available Updates

Driver and software update installers are available for download from each product page. Be sure to install the latest updates for your product (if applicable).

Download The Product Manual

Each AKAI Pro product has a dedicated product page on our site where you can find manuals, drivers, updates, feature lists, specifications, and more. Make sure to familiarize yourself with the product and any functions or operations described in the manual. Product manuals are available for download from each product page.

Community Support

Visit our Akai Pro community forums where you can ask online questions and exchange ideas and information with other customers

Get Ready

When calling for help using a product, have your product with you, powered on, connected, and ready to use whenever possible.

  • Contact Support By Phone
    World Headquarters

    200 Scenic View Drive, Suite 201, Cumberland, RI 02864 - United States

    Tel: (401) 658-4032


    Numark Alesis Europe LTD

    Unit 3, Nexus Park, Lysons Avenue, Ash Vale, Hampshire GU12 5QE, United Kingdom

    Tel: +44 (0) 1252 896040

    Fax: +44 (0) 1252 896021


    inMusic GmbH

    Harkortstr. 12-32, 40880 Ratingen, Germany

    Tel: +49 2102 7402 20150

    Support: +49 2102 7402 20150


    AKAI PROFESSIONAL TAIPEI

    7th Floor, NO. 165, Naking East Road, Section 4, Taipei 105 Taiwan

    Tel: +886 2 2717 2389

    Fax: +886 2 2717 2734


    Numark Japan Corporation

    6F, 3-19-23, Minami-Azabu, Minato-ku, Tokyo, 106-0047, Japan

    Tel: +81-3-6277-2230

    Fax: +81-3-6277-0025



How Can We Help?
Contact Information

Some questions can be resolved most quickly via telephone. In order for us to provide you the best support possible, please provide a telephone number where we can reach you during our business hours.

Shipping Information
Product Information

Your hardware serial number can be found printed on a sticker on the rear or bottom of your product. It may begin with (21). If you don't own the product yet, leave this blank.



Computer Information
Order Information
Questions / Comments
Proof of Purchase

Please upload any documents that may help us to resolve your inquiry quickly. A receipt or proof of purchase is required to initiate a warranty claim. Simply upload an image of your sales receipt for review. This image can be a picture from a mobile phone camera, screenshot of an e-receipt, or scan of a physical receipt. File size cannot exceed 10MB.