Ask A Question

Before you call or email...

macOS Sierra and iOS 10 Support

Windows 10 Support

Search Our Knowledgebase

You can find, how-to guides, video tutorials, and answers to commonly asked questions, in our knowledgebase.

Install Any Available Updates

Driver and software update installers are available for download from each product page. Be sure to install the latest updates for your product (if applicable).

Download The Product Manual

Each Akai Pro product has a dedicated product page on our site where you can find manuals, drivers, updates, feature lists, specifications, and more. Make sure to familiarize yourself with the product and any functions or operations described in the manual. Product manuals are available for download from each product page.

Community Support

Visit our Akai Pro community forums where you can ask online questions and exchange ideas and information with other customers

Get Ready

When calling for help using a product, have your product with you, powered on, connected, and ready to use whenever possible.

How can we help?
You must select an inquiry type
Your Contact Info
First name is required
Last name is required
You must provide a valid email address
Country is required

Some questions can be resolved most quickly via telephone. In order for us to provide you the best support possible, please provide a telephone number where we can reach you during our business hours.

Shipping Information
Product Information
You must choose a product

Your hardware serial number can be found printed on a sticker on the rear or bottom of your product. It may begin with (21). If you don't own the product yet, leave this blank.

You must enter your date of purchase
You must choose a place of purchase
Computer Information
Order Info:
Your Message
You must provide a question or problem description

Please upload any documents that may help us to resolve your inquiry quickly. A receipt or proof of purchase is required to initiate a warranty claim. Simply upload an image of your sales receipt for review. This image can be a picture from a mobile phone camera, screenshot of an e-receipt, or scan of a physical receipt. File size cannot exceed 2MB.



WORLD HEADQUARTERS

200 Scenic View Drive

Suite 201

Cumberland, RI 02864

United States

Tel: 401.658.4032

Numark Alesis Europe LTD

Unit 3, Nexus Park

Lysons Avenue

Ash Vale

Hampshire GU12 5QE

United Kingdom

Tel: 0044 (0) 01252 896040

Fax: 0044 (0) 1252 896021

inMusic GmbH

Harkortstr. 12-32

40880 Ratingen

Germany

Tel: +49 2102 7402 0

Support: +49 2102 7402 20150

Akai Professional South America

437 Av. Larco
Miraflores

Lima Peru

inMusic Brands Brazil

São Paulo

Brazil

Tel: +55.11.3222.6479

Web: www.djnumark.com.br/contato.asp

AKAI PROFESSIONAL TAIPEI

7th Floor, NO. 165

Naking East Road

Section 4, Taipei 105 Taiwan

Tel: +886 2 2717 2389

Fax: +886 2 2717 2734

Numark Japan Corporation

6F, 3-19-23, Minami-Azabu,

Minato-ku, Tokyo,

106-0047

Japan

Tel: +81-3-6277-2230

Fax: +81-3-6277-0025