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Akai Professional Support Options

Search Our Knowledgebase

You can find, how-to guides, video tutorials, and answers to commonly asked questions, in our knowledgebase.

Install Any Available Updates

Driver and software update installers are available for download from each product page. Be sure to install the latest updates for your product (if applicable).

Download The Product Manual

Each AKAI Pro product has a dedicated product page on our site where you can find manuals, drivers, updates, feature lists, specifications, and more. Make sure to familiarize yourself with the product and any functions or operations described in the manual. Product manuals are available for download from each product page. Looking for warranty information?

Get Ready

When calling for help using a product, have your product with you, powered on, connected, and ready to use whenever possible.

Shipping & Returns

Click here to review our full shipping and returns policy.

Contact Support
Contact Information
Address Information
Product Information
Your hardware serial number can be found printed on a sticker on the rear or bottom of your product. It will begin with (21).

A receipt or proof of purchase is required to initiate a warranty claim. Simply upload an image of your sales receipt for review. This image can be a picture from a mobile phone camera, screenshot of an e-receipt, or scan of a physical receipt. File size cannot exceed 2MB.

World Headquarters

200 Scenic View Drive
Suite 201
Cumberland, RI 02864
United States

Tel: (401) 658-4032

Numark Alesis Europe LTD

Unit 3, Nexus Park, Lysons Avenue
Ash Vale
Hampshire GU12 5QE
United Kingdom

Tel: +44 (0) 1252 896 000

Fax: +44 (0) 1252 896021

inMusic GmbH

Harkortstr. 12-32
40880 Ratingen

Tel: +49 2102 7402 20150

Support: +49 2102 7402 20150


7th Floor, NO. 165, Naking East Road
Section 4
Taipei 105

Tel: +886 2 2717 2389

Fax: +886 2 2717 2734

Numark Japan Corporation

6F, 3-19-23, Minami-Azabu
Minato-ku, Tokyo
106-0047, Japan

Tel: +81-3-6277-2230

Fax: +81-3-6277-0025